Service Management is a core competency of organizations seeking to improve their efficiency in service delivery. The capability is enhanced with several of ServiceNow’s extensions that provide enhanced functionality to the core offering across all major modules. These global functionalities include: Mobile, Performance Analytics and Service Catalog.
Jade Global provides implementation expertise for the extended offerings, leveraging the standard Out-Of-The-Box functionalities, while providing your organization with the necessary support to support your business requirements. Functionality derived from the experiences of multiple client engagements allows Jade implementation specialists to rapidly configure the ServiceNow extensions and get an organization on the RightStart package, enhancing the organization’s ability to provide the service offerings efficiently.
Jade implementation specialists will assist you in the initial configuration of Performance Analytics providing
Historic trend data
Time based analysis of data
Key Performance Indicator (KPI) measurements
Jade’s experts enable the functional capability of ServiceNow in a customized mobile application supporting both iOS and Android platforms, incorporating
Field response to live issues
On-site resolution with supporting documentation
Live communication with in field representatives
Issue deployment to mobile workforce
The Service Catalog presents the offerings provided by the organization in a manner consumable by the users of the services available. It is an integral component of
Human Resource Services