Salesforce.com Communities

Salesforce Communities enables employees, customers and partners to collaborate in their own private online social community. It is a channel where business becomes social to provide elevated self-service to your customers via crowd source support. Salesforce Communities provide immediate breakthroughs through collaboration increasing productivity and decreasing support calls. At Jade Global, we help our clients develop an effective portal that provides self-service capabilities, site branding and case resolution automation.

Benefits

Business Integration

Create, update and infuse data from any system, anywhere

Connect Customers

Listen to customers’ needs and empower customers to help each other

Customization

Customize and create a community that is an extension of your brand

Brand Advocates

Identify and promote brand advocates within your customer base

Go Mobile

Collaborate from anywhere, any device with a device responsive mobile experience

Transform Business

Reduce cost, increase productivity and customer satisfaction

Social Intelligence

Promote employee collaboration, innovation and breakthrough solutions

Ideas, Action and Knowledge

Transform collaboration into knowledge and ideas

Why Jade?

Strategy for Success

Jade Global strategizes an organization’s Community success by discovering key customer support assets. We help identify customer needs and facilitate prioritization for a new Community experience

Design and Integrate a Custom Solution

Jade Global integrates content from SharePoint and existing knowledge silos – enabling information to reach the right audience

 
 
 

Deploy a Recommendation Engine

Jade Global identifies a set of self-service features that can create a recommendation engine for an organization’s Community, which in turn drives actionable analytics from customer and partner interactions

Redefine UX

Jade Global focuses on an elegant click design, so that an originations’ customers get a 360-degree view of the products, and the partners have strategic interaction points

 
 
 

Mobility

Jade Global enables access of Salesforce Communities over mobile devices with ease, using the improved Lightning feature

Post Implementation Support

Jade Global offers administrative and business team training to assure a sustainable Salesforce.com Community