Salesforce.com Service Cloud

Salesforce.com Service Cloud enables your business to provide the multichannel support your customers need and empowers your teams to conduct personalized, real time conversations. Salesforce.com Service Cloud is a rich integrated solution that provides tools as well as channel and customer requests in a collaborative and efficient manner. Unleash native self-service capabilities and frameworks while maintaining control to easily solve your customers’ challenges and gain valuable insights to serve your customers better. At Jade Global, our experts have an extensive track record with Salesforce.com Service Cloud implementations.

Benefits

  • Friendly User Interface: Allow your service team to deliver fast, proactive service with an unified agent experience and responsive templates
  • Automation: Reduce the amount of manual work with assignment and escalation rules to ensure that issues are routed appropriately. Leverage rich entitlement capability to support your customers better
  • Collaboration: Share pertinent information between all members of your service team with integrated knowledge base capabilities
  • Personalization: Utilize Live Agent to give your customers personalized, real-time help online
  • Integration with Communities: Enable your customers to find answers and help others using Service Cloud Communities
 

Why Jade?

  • Expertise: Our certified professionals with best practices in Salesforce.com Service Cloud deliver innovative, industry-leading support and service solutions that result in increased customer satisfaction and retention, and reduced cost
  • We are Your Partner: Jade Global partners with you to successfully realize your customer service vision, goals and objectives
  • Proactive: We help you find solutions to your problems in advance such as providing a sneak peek of the queries from the Live Chat features for our end users
  • Actionable Insights: We will help your service team understand the ins and outs of the Service Console, enable them to see records and related items on one screen and work on multiple items simultaneously, improving productivity
  • Experience: We have the experience and capability to deliver out of the box as well as core customizations. At Jade Global, we can offer you every blend of Community experience with proven customer success