How to Manage ServiceNow Implementation for Maximum ROI?

You are not alone if outdated IT service management methods are hampering your ability to meet service level agreements (SLAs), manage high ticket volumes, and navigate the complexities of customer service. According to a survey by ServiceNow, 68% of users find their legacy ITSM systems clunky and difficult to use, which significantly affects business teams’ productivity.

Enterprises are rapidly adopting cloud-based ITSM platforms like ServiceNow, leading to a projected annual growth rate of 17.60% for the ServiceNow market from 2024 to 2034.

While switching to ServiceNow can significantly improve your operations and overall efficiency, we understand your anxiety of migration. Doubts about the time, budget, and success can hold you back. Research from the Boston Consulting Group indicates that approximately 70% of digital implementations fail to achieve their intended goals. Poor planning and change management, incorrect budgeting, and inadequate resources can easily derail a new implementation project.

Don't let the fear of change keep you from unlocking the full potential of a tool like ServiceNow. In this blog, you'll decode the science of ServiceNow implementation and learn how to get it right. You'll find answers to your core questions, such as whether you should implement ServiceNow in-house or seek professional support? What kind of support can you expect from a professional ServiceNow partner and how to maximize your ServiceNow ROI?

Time Estimates and Costs to Consider in Budget Planning

Estimating the time and cost for a ServiceNow implementation depends on several factors, including the complexity of the organization’s needs, the scope of the project, and the specific modules being implemented.

1. Time Estimates
   • Small Implementation (Single Module, Limited Customization): 3-6 months
   • Medium Implementation (Multiple Modules, Moderate Customization): 6-12 months
   • Large Implementation (Enterprise-wide, High Customization): 12-24 months
2. Costs to Consider
   • Licensing Costs: Varies significantly based on the number of users and modules
   • Implementation Services: Depends if it is Small Implementation, Medium Implementation and Large Implementation
   • Training Costs: Depends on the number of users and training depth.
   • Maintenance and Support: Typically 20-30% of the initial implementation cost annually.
   • Consultant Fees: Depends on expertise and region.
   • Data Migration Costs: Varies based on data complexity
   • Third-party Integrations: Additional costs if integrating with other systems

Accurate estimates require a detailed assessment of specific organizational needs and project scope. Engaging with a certified ServiceNow implementation partner can help in developing a tailored estimate.

Best Practices for ServiceNow Implementation

• Define Clear Objectives: Establish specific, measurable goals for the ServiceNow implementation.
• Assemble a Skilled Team: Gather a team of experienced professionals for successful execution.
• Conduct a Thorough Discovery Phase: Analyze current processes to identify gaps and opportunities.
• Prioritize Requirements: Focus on the most critical requirements to ensure a smooth implementation.
• Customize Only When Necessary: Stick to out-of-the-box functionalities to reduce complexity.
• Implement Phase-wise: Roll out the implementation in manageable phases for better control.
• Focus on User Training: Ensure users are well-trained to maximize the platform's benefits.
• Perform Rigorous Testing: Thoroughly test the system to identify and fix issues before going live.
• Establish Strong Governance: Implement governance policies to maintain system integrity and compliance.
• Plan for Continuous Improvement: Regularly review and enhance the system to meet evolving needs.

ServiceNow Implementation, Sure you can do it yourself - but should you?

Let’s take a step back – You spent significant time hiring the right people for your team. You’ve carefully considered the workloads required to support the business needs, and you’ve applied logic and math over time to design the team right. You’ve fought for the funding to support the team. Every time you look at them you see them busily engaging in their planned activities, and the occasional emergency.There are some obvious questions to consider,

• Does the team have the necessary skills and knowledge of the new tool to execute the implementation accurately?
• Does your in-house team have the bandwidth to invest hundreds of hours into designing and executing this new implementation?
• How will current tasks be managed? Will customers accept a slower pace of delivery?
• Can the team be trained sufficiently in time to master the new system for successful implementation?
• Are all team members interested and capable of quickly learning these new skills to ensure the project's success?

The answer to most of those questions is probably no. That’s where bringing in a ServiceNow Elite Partner like Jade Global really brings a strong return on investment for your ServiceNow Implementation. The fact of the matter is that engaging with a ServiceNow Partner to handle the implementation can provide numerous benefits, ensuring a smooth transition and maximizing the return on investment.

Maximize your ServiceNow ROI with a ServiceNow Elite Partner

Jade Global’s ServiceNow Experts are adept at identifying and managing potential risks:

1. Expertise and Experience

   Jade Global’s ServiceNow Specialists bring a wealth of knowledge and experience to the table. We have:

   • In-depth Knowledge: At Jade Global, our ServiceNow certified consultants have a thorough understanding of the ServiceNow and its intricacies. We stay updated with the latest trends, best practices, and potential pitfalls.ServiceNow is always changing & improving the product - take advantage of our knowledge! -
   • Proven Track Records: We have been doing ServiceNow projects for eight years, and have hundreds of implementations in our past, our experienced specialists can foresee and mitigate risks, ensuring a smoother process and higher quality.

2. Customization and Optimization

   Jade Global can tailor the ServiceNow implementation services and solutions to meet your specific business needs:

   Your business isn’t like any other, so your implementation shouldn’t be just like every other one. We always want to reduce existing technical debt, and not add any more that will cause problems later - we are here as a partner, your success matters to us.

   • Customized Solutions: Our ServiceNow Specialists can adapt the solution to fit your unique requirements, ensuring it integrates seamlessly with your existing systems. -
   • Optimization: we can fine-tune the implementation to enhance performance and efficiency, ensuring you get the most out of your investment.
3. Efficiency and Speed
   • Streamlined Processes: With a clear understanding of the best implementation processes, our specialists can avoid common mistakes and delays. -
   • Focused Approach: We dedicate our time and resources to your project, ensuring it progresses swiftly without compromising on quality.

4. Cost-Effectiveness

   Hiring a ServiceNow Elite Partner is often seen as an additional expense, but it in the long run it proves cost effective and maximize your ServiceNow ROI. :

   • Avoid Costly Mistakes: Our ServiceNow Experts help prevent errors that can lead to significant financial losses or require expensive fixes. -
   • Resource Management: Efficient implementation means less downtime and disruption, reducing indirect costs associated with the project.

5. Training and Support

   Post-implementation support and training are critical for long-term success:

   • Comprehensive Training: Our experts can provide thorough training to your team, ensuring we are well-equipped to use the new solution effectively. -
   • Organizational Change Management: Jade Global can provide a clear program of actions to help your organization in adopting smoothly to your new ServiceNow solution. -
   • Ongoing Support: Jade Global’s ServiceNow also offers continued support options, helping resolve issues promptly and keeping the system running smoothly and allows for an on-going cycle of maintenance and enhancements.

6. Focus on Core Business Activities

   Engaging Jade Global allows your internal team to focus on their core responsibilities:

   • Minimized Disruptions: Your team can continue working on their primary tasks without being diverted by the complexities of the implementation. -
   • Increased Productivity: By leaving the implementation to experts, your business can maintain productivity and operational efficiency.
7. Enhanced Risk Management
   • Proactive Risk Mitigation: With extensive experience, our experts can anticipate risks and implement strategies to mitigate them. -
   • Compliance and Security: We ensure that the solution complies with relevant regulations and maintains high security standards, protecting your business from legal and cyber threats.

Summary

Navigating a ServiceNow implementation requires careful planning, expertise, and a clear understanding of your organization's unique needs. While internal teams may possess deep knowledge of your business operations, the complexities of deploying and optimizing ServiceNow often benefit from the specialized skills of a certified ServiceNow implementation partner. With experience in managing countless implementations, a ServiceNow Elite Partner can mitigate risks, optimize performance, and ensure that your investment in ServiceNow translates into tangible business improvements.

Whether it’s customizing solutions, training your teams, or providing ongoing support, partnering with experts can streamline the process and maximize the long-term ROI of your ServiceNow deployment. Consider leveraging the insights and support of a ServiceNow Elite Partner such as Jade Global to achieve a seamless and successful implementation tailored to your business objectives. Click to know more about our ServiceNow Implementation Services.