Put Generative AI to Work for Your IT Service Management: Leverage ‘Now Assist’ by ServiceNow.

Current AI capabilities in IT service delivery are limited by predefined algorithms. Most IT service desk chatbots offer only basic predictions or classifications. However, the advent of Generative AI has revolutionized this space. Generative AI delivers contextual, conversational experiences by creating highly customer-centric content for automated ticketing and issue resolution. It can also create workflows that reduce 80% of repetitive IT support tasks, lightening the load on IT helpdesk teams and speeding up end-to-end IT services.

With Generative AI, IT Service Management (ITSM) is set to transform across multiple use cases. ServiceNow, a leading ITSM platform, is at the forefront of this transformation with its Generative AI solution, Now Assist. This cutting-edge AI assistant enhances key ServiceNow products, including Customer Service Management, HR Service Delivery, IT Service Management, Field Service Management, IT Operations Management, and Strategic Portfolio Management.

By configuring ServiceNow Generative AI—Now Assist—in your ServiceNow products, you can enable AI to handle many L1 support tasks, such as case or incident summarization, chat summarization, code generation, playbook generation, resolution notes generation, work order task closure summarization, AI search, and flow generation.

Discover how ServiceNow Generative AI can benefit your business and how you can leverage it to its fullest potential with the help of ServiceNow Elite Partner, Jade Global.

The Power of Generative AI in ServiceNow

AI isn’t new to ServiceNow. For over a decade, the platform has been enhancing workflows with smart automation. Now, with Now Assist, ServiceNow has infused Generative AI capabilities into every workflow. ServiceNow products, powered by Now Assist, enable you to use GenAI to boost productivity and efficiency across your organization.

You can empower your team to deliver more value with ServiceNow Generative AI. It increases productivity by reducing manual work, transforms experiences with personalization and natural human language, speeds time to value with intelligent code, and much more. 

Now Assist is an intelligent tool with capabilities such as:

• Auto-generating knowledge articles, chatbot responses, and workflow scripts, freeing up human resources for strategic tasks.
• Enhancing search functionality with semantic search, improving query accuracy by up to 30%.
• Suggesting personalized solutions and recommendations, increasing user satisfaction by up to 25%.

Put generative AI to work with Now Assist: Your Personal ServiceNow Generative AI Assistant and its Use Cases

Now Assist is the ultimate AI-powered assistant, built to assist, augment, and amplify human capabilities. With its advanced natural language processing (NLP) and machine learning (ML) capabilities, Now Assist can:

Now Assist is the ultimate AI-powered assistant, designed to assist, augment, and amplify human capabilities. With its advanced natural language processing (NLP) and machine learning (ML) capabilities, Now Assist can:

• Answer complex questions with pinpoint accuracy, reducing resolution time by up to 40%.
• Provide personalized recommendations and solutions, increasing user adoption by up to 20%.
• Automate tasks and workflows with ease, reducing manual effort by up to 30%.
• Analyze equipment sensor data to predict potential failures, enabling proactive maintenance and reducing downtime.
• Assist in creating customized onboarding plans, making the process more efficient and effective.
• Generate automated workflows to resolve common incidents, freeing up human resources for more complex issues.
• Enhance chatbots with AI-powered responses, providing users with quick and accurate solutions.
• Generate high-quality content, such as product descriptions, release notes, and knowledge articles, saving time and effort.
• Analyze user skills and workload to assign tasks efficiently, ensuring optimal resource utilization.
• Identify the root cause of issues, reducing resolution time and improving overall efficiency.
• Generate personalized reports, providing users with actionable insights and data

End Note

Unlock the full potential of ServiceNow's Generative AI with Now Assist by partnering with Jade Global. Jade Global specializes in delivering tailored ServiceNow implementation services that drive operational efficiency.

Our expertise in customizing ServiceNow applications, combined with our adherence to top industry standards ensures that your solutions are secure, reliable, and of the highest quality.

From initial implementation to ongoing support, Jade Global provides comprehensive services designed to maximize the benefits of your ServiceNow investment. Leverage our experience and capabilities to enhance your organization’s efficiency with ServiceNow Generative AI.