Case Study
How Jade Global Streamlined Linksys Global Operations with Salesforce Service and Commerce Cloud Implementation
Download Case StudyThis case study explores the transformative journey of Linksys, an American leader in data networking hardware, through a complex Mergers and acquisition (M&A) consolidation project. Facing the intricate task of integrating Belkin's processes and systems, Linksys embraced a strategy cantered around Salesforce implementation Service and Commerce Clouds. They were looking to enhance the support and e-commerce experiences, ensuring a seamless, efficient, and unified system for all users.
Client: Linksys
Industry: High Tech (Hardware)
About the Client
Linksys is headquartered in California, USA, is a renowned name in the high-tech (hardware) industry, primarily catering to home users and small businesses. The company is celebrated for its cutting-edge, reliable, and user-friendly Wi-Fi connectivity solutions, catering to a broad spectrum of needs from personal to enterprise levels. With an impressive revenue of $383.9M, Linksys has been a pioneer in pushing the boundaries of data networking technology, consistently focusing on innovation and customer satisfaction.
Business Benefits Achieved
- Unified Support Established a cohesive approach in support processes across the entire organization.
- Enhanced Operational Efficiency and Effectiveness Significantly improved the efficiency and effectiveness of service delivery operations.
- Increased Global Consistency and Synergy Fostered greater consistency and synergy in global operations, enhancing the overall customer experience.
- Data-Driven Decision Making Enabled more informed decision-making through data-driven insights and analytics
Business Requirements
- Transitioning mature support processes to a platform tailored for Linksys' Support and E-commerce users.
- Migrating Service Cloud and Commerce Cloud processes and data from Belkin into Linksys Salesforce Org.
- Enhancing support and online purchasing experiences through Salesforce Implementation Service and Commerce Cloud capabilities.
- Developing a data-driven system with actionable insights for Salesforce users.
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