Case Study
Improved Service Quality & Customer Satisfaction with a Dedicated Service Model for a multi-million-dollar Semicon Giant
Download Case StudyHow Jade Global helped a prominent Semiconductor Corporation mark their operations with productivity improvements & decreased cost with their comprehensive remote infrastructure management, help desk services, in addition to ADM support and more.
About the Client
Lattice Semiconductor Corporation is an American manufacturer of high-performance programmable logic devices (FPGAs, CPLDs, & SPLDs). Founded in 1983, the company employs about 1100 people and had annual revenues of around $700 million. The Oregon-based company was ranked third among the world's makers of field-programmable gate array (FPGA) devices and second for CPLDs & SPLDs. The company went public in 1989 and is traded on the NASDAQ stock exchange under the symbol LSCC.
Products & Services
Programmable Logic Devices and Video Connectivity ASSP among others
Business Requirements
- 24X7 Remote Infrastructure Support
- 24x7 Helpdesk
- 8x5 Business Application Support and Development
Business Challenges
Key vendors worked under a shared services model, and Lattice witnessed challenges like poor outcomes, slower decision-making, and service quality issues
Key vendors worked under a shared services model, and Lattice witnessed challenges like poor outcomes, slower decision-making, and service quality issues
Lattice questioned whether they were getting the best resources and adequate attention from the vendor's executive team
Lattice questioned whether they were getting the best resources and adequate attention from the vendor's executive team
Lattice brought in an outsourcing advisor to assess the value they were getting in their multi-vendor environment, especially the returns from their tier 1 outsourcing relationship
Lattice brought in an outsourcing advisor to assess the value they were getting in their multi-vendor environment, especially the returns from their tier 1 outsourcing relationship
We needed thought leaders who share creative ideas and tell us where we are going wrong. Jade Global is no longer an external entity; they are an internal partner. They are as good as Lattice
- CIO, Lattice
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