Accelerating Healthcare Transformation: Leveraging Managed Services for Care Delivery Innovation, Business Growth, and Operational Excellence

Many healthcare providers are still in the early stages of digital adoption, often lagging behind other industries. Many organizations face significant challenges due to fragmented systems and siloed data, leading to operational inefficiencies and compliance risks.

A notable trend among healthcare providers is the shift from capital expenditures (CapEx) to operational expenditures (OpEx), driven by the adoption of cloud-based services and subscription models, which offer greater flexibility and scalability. This transition is reflected in the projected growth of health services and technology (HST) revenue pools. According to McKinsey, HST revenue pools are expected to grow at an 8% CAGR from 2023 to 2028, underpinned by double-digit growth in software platforms and advanced data and analytics through sales of innovative technologies (for example, generative AI) to providers and payers.

Managed services for healthcare represent a significant and growing segment of healthcare IT spending, reflecting the industry's ongoing efforts to enhance operational efficiency, security, and patient care through specialized IT solutions.

Healthcare providers can overcome traditional outsourcing challenges and enhance the value derived from their IT service partnerships through the adoption of Transformational Managed Services offerings, including maintenance and operations, continuous improvements, application portfolio rationalization, and modernization.

Transforming Care Delivery and Cost Management with Healthcare Managed Services

Healthcare organizations are increasingly turning to Transformational managed services to rethink care delivery and implement more strategic cost management practices. Transformational managed services are considered over traditional support to drive digital health initiatives, AI, and data integration. This shift is helping to improve patient care while driving operational efficiency and financial stability.

Key Areas Leading the Way in Transformation:

1. Harnessing Artificial Intelligence (AI)
   AI is becoming a game changer in healthcare operations. By automating repetitive tasks and optimizing processes, it allows organizations to work more efficiently, reduce overhead, and allocate more resources to direct patient care.
2. Evolving Care Delivery Models
   Care delivery is being reimagined to focus on flexibility, personalization, and alignment to consumer preferences. Providers are restructuring and adding to their services to better meet patients’ evolving needs, creating more tailored care experiences and improving health outcomes.
3. Shifting to Comprehensive Cost Strategies
   Organizations are taking a broader approach to cost management, looking beyond short-term cuts. Instead, they focus on long-term solutions that improve productivity, reduce waste, and enhance financial performance without sacrificing quality.

Driving Operational Excellence through Transformational Managed Services

Transformational managed services go beyond traditional outsourcing by focusing on continuous improvements and modernization. Healthcare providers can overcome common challenges by adopting a comprehensive suite of services, including:

• Maintenance and Operations: Ensuring system reliability and performance.
• Continuous Improvement: Regularly enhancing processes and technology to meet evolving needs.
• Application Portfolio Rationalization: Streamlining applications to reduce complexity and cost.
• Modernization: Upgrading legacy systems to improve functionality and interoperability.

Delivering Transformational Managed Services with a Strategic IT Partner

A strategic IT partnership, powered by transformational managed services delivered through an OpEx model, ensures:

• Incremental Value Creation: Supports digital transformation with continuous enhancements.
• Improved Patient Care: Streamlined access to data and modernized systems improve patient outcomes.
• Operational Efficiency: Optimized workflows and integrated systems reduce redundancies.
• Regulatory Compliance: Proactive management of compliance standards mitigates risks.

By embracing this model, healthcare providers can enhance the value derived from IT service partnerships and position themselves for long-term success in an increasingly digital healthcare ecosystem.

RCM Outsourcing

Jade Global offers comprehensive solutions to transform, modernize, and automate Revenue Cycle Management (RCM) through their Transformational Managed Services. By leveraging advanced technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA), and data analytics, Jade Global enhances the efficiency and accuracy of RCM processes.

We provide hospitals with a strategic approach to assess their Revenue Cycle Management (RCM) processes and implement tailored solutions to optimize financial performance. Our methodology includes a comprehensive evaluation of current RCM workflows, identification of inefficiencies, and development of actionable strategies to enhance revenue capture, streamline billing, and reduce denials. By integrating advanced technology and data-driven insights, we help healthcare organizations achieve improved cash flow, operational efficiency, and long-term financial sustainability.

Jade Global's Managed Services Capabilities

Jade Global offers a comprehensive portfolio of healthcare-managed services designed to address the unique challenges faced by healthcare providers. Our capabilities focus on delivering value-driven solutions that improve operational efficiency, enhance patient outcomes, and ensure compliance with evolving regulatory standards.

• Revenue Cycle Management (RCM): Streamlining billing, claims, analytics, and payment processing to optimize financial performance.
• Compliance and Regulatory Support: Ensuring HIPAA and GDPR compliance with proactive audits and risk management.
• IT Infrastructure Management: 24/7 monitoring, cloud solutions, cybersecurity services, and helpdesk support.
• Data Analytics and Reporting: Advanced analytics for predictive insights, operational efficiency, and population health management.
• ERP and CRM Integration: Tailored solutions for resource planning and patient relationship management, ensuring seamless operations.
• Application Portfolio Management and Modernization: Rationalizing and modernizing applications to improve performance and reduce costs.

Jade Global specializes in empowering organizations in the Healthcare and Life Sciences industry, offering tailored solutions to modernize IT infrastructure, enhance operational efficiencies, and ensure regulatory compliance. With a strong focus on innovation, they help companies transform business operations and drive sustainable growth.