Case Study
Enabling a 360 Degree View of Customer Data and Automating Sales Order Processing
Download Case StudyIndustry: Industrial Technology Manufacturer
About the Client
Our client is a US-based technology leader in delivering high-performance, market-driven photonic innovations to meet their customers' lighting, optronic detection, and optical technology requirements worldwide.
Serving a vast array of applications across automotive, consumer products, defense, aerospace, industrial, medical, safety and security, and other science sectors, our client wants to bring a transformative change for businesses across sectors.
Challenges
- Varied end-system integration is required to enable customer synchronization
- SAP BAPI (Business Application Programming Interface) is a standard interface. Complexity related to SAP BAPI interfaces
- Complex customization required for BAPI
- Distribution of resources to handle customer data and their sales order
- No reference / previous Integration platform in place
Streamlining Business Processes
A centralized 360-degree client view on Salesforce will benefit both their sales and client servicing, teams. As part of Boomi implementation, our client was looking to integrate 3 SAP Instances,1 SAP S/4 HANA, and 1 Microsoft Dynamics AX Instance, with Salesforce to provide a real-time data sync for orders and customer master data. Performing this will streamline the business processes.
The Business Benefits
- Customer service, which is the face of any business, had been improved because of the seamless reduction of manual work
- Elimination of the manual process of customer data synchronization had saved a lot of time and effort.
- Streamlined automated Customer and Sales Order data feeding in ERP System
- Faster and cost-effective, and low-maintenance platform
Building a solution to Enable Data Synchronization Between Different End-Systems
- The Boomi integration process had been successfully implemented for the entire cycle of Customer Data and Sales Order creation.
- From product launch to revenue recognition, processing daily bulk of invoice feeds from third-party channels has been automated, giving the business a user-visibility of real-time product performance to refine their strategy.
Download Case Study
Related Section
