Case Study
How Jade Global Helped GEN, a High Tech Leader with Enhanced User Functionality & Experience
Download Case StudyThis case study showcases Jade Global's partnership with GEN , a forefront leader in the high-tech software industry, aimed at consolidating Zendesk processes and data from CCleaner and HMA into Avast's Salesforce Service Cloud Org in Arizona, US. The collaboration focused on streamlining service operations, boosting efficiency, and integrating a unified support framework across GEN Digital's extended enterprise. This successful initiative not only enhanced service delivery but also solidified operational unity and customer support, strengthening GEN Digital's position in the market and its operational resilience amidst complex M&A activities.
Client: Gen
Industry: High Tech (Software)
About the Client
Gen is a global cybersecurity company that provides a range of digital security products and services to help protect individuals and organizations from online threats. Specializing in the High-Tech (Software) sector, the company boasts a substantial revenue of $3.5 billion. The company is embarking on a significant Mergers and acquisition Consolidation project to optimize its service capabilities and organizational coherence.
Business Requirements
To address critical challenges and future-proof operations, GEN identified the following essential requirements for upgrading their IT infrastructure and enhancing system capabilities which included:
- Migration of Hyperion applications to Oracle EPM Cloud was required for enhanced operational efficiency and data security.
- A transition to a secure, cloud-based environment was needed due to vulnerabilities in outdated on-premises servers.
- Continuous support for finance applications was necessary, moving from platforms with ended Premier Support.
- To maintain system reliability and security, an infrastructure upgrade was needed before the end of the Windows server Extended support.
Solution Offered by Jade
To enhance GEN's operations, Jade Global developed a comprehensive, strategic solution addressing multiple challenges:
- Reimplemented HFM to Oracle FCCS with 10 years of history loaded and validated.
- Reimplemented DRM to EDMCS to feed ERP, Planning, Essbase, HFM and BI dashboards.
- Migrated the Existing Hyperion planning application to Oracle EPBCS cloud.
- Migrated the 4 Essbase reporting cubes to Oracle Free Form Planning applications in the cloud.
- Recreated Partitions and 30-minute data load script to Data Management load in Oracle EPM Cloud.
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