Case Study
How Jade Global Provided Seamless Support on AWS, DevOps, Incident Management, took care of the support needs, and more for Ask Media Inc., an Emerging Media Entity
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Managed Services AWS L2 Security Operation Center(SOC) Support
Industry
Media, Search Engine
About the Client
Ask Media Inc., are into building a Digital Experience that educates and informs millions of people who visit our sites—developing a wide variety of sites that address simple questions, no matter how large or small. The aim is to provide a fast, accurate, and reliable online experience for hundreds of millions of people each month. We build technology for speed and scale that exceeds most other online media companies' capabilities.
Business Challenges
- Increasing demand for an application support queue
- Identifying security threats and responding to the security operation incidents within the defined threshold to avoid downtime
- Monitoring critical assets responsible for revenue generation to the company
- Complex Kubernetes Cluster monitoring requirement
Business Requirements
- Providing Support on AWS, DevOps tools like Kubernetes, BI pipelines, Gitlab
- Incident Management for Tier 2 support levels
- Support needs for 24/7 for any service
- Updating the revenue and build reports
- Running different pipelines for different agencies which will be helpful in revenue generation.
We continue to receive a ton of value from Jade Global's SOC team and are impressed with their agility. We have plans to build on the foundation with you and the team and extend the relationship with them.
- Director, Technical Operations
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