Case Study
Leading Online Retailer Improves Inventory Accuracy by 25% & Speeds Up Testing Time by 40% with Oracle Xstore POS
Download Case StudyNumber of Stores: 9 across the U.S.
Key Technologies/Platforms: Oracle Xstore POS, Xunit, Python, SumoLogic, NetSuite
About the Client
The client is a premier U.S.-based online retail company specializing in outdoor gear and apparel. With a reputation for high-quality products and exceptional customer service, the company operates nine stores across the country, serving adventurers and outdoor enthusiasts. Focused on innovation and efficiency, the client continually seeks to improve its retail operations and provide seamless shopping experiences for its customers.
Business Requirements
To overcome these challenges, the retailer needed a solution that could
- Improve Store Efficiency: Streamline in-store processes with reliable automation and enhanced workflows.
- Enhance Customer Service: Leverage mobile POS capabilities to reduce wait times and offer personalized customer interactions.
- Ensure System Reliability: Develop a robust quality assurance and testing strategy to support rapid feature rollouts while maintaining system stability.
- Optimize Inventory Accuracy: Ensure real-time inventory accuracy across stores and distribution centers to enhance customer satisfaction and reduce stockouts.
Business Challenge
The retailer encountered several operational challenges in its retail stores that impacted efficiency and customer satisfaction:
- Complex Inventory Management: Managing real-time inventory across multiple locations and distribution centers was challenging, leading to occasional stock discrepancies.
- Manual Transaction Audits: Daily audits require manual effort, increasing the potential for errors in financial reporting.
- Testing Bottlenecks: Extensive testing requirements for regular POS updates delayed the rollout of new features, hampering system agility.
Business Benefits Achieved
The collaboration resulted in the following key business benefits:
- Reduced regression testing time by 40%, minimizing manual testing efforts and accelerating feature rollouts.
- Improved operational productivity by 30%, allowing staff to focus on customer engagement instead of manual processes.
- Achieved a 25% improvement in inventory accuracy through automated stock tracking and audits.
- Boosted customer satisfaction scores by 20% with faster transactions and personalized services via mobile POS.
- Enabled seamless scaling to support a 50% increase in transaction volumes over the next two years.
The Solution
Jade Global implemented a robust testing strategy and enhanced Oracle Xstore POS functionalities to address the retailer’s challenges. The solution included:
- Comprehensive Testing Strategy: Manual testing validated core POS functionalities, such as transaction processing, customer engagement, and inventory tracking. Automation testing with Xunit accelerated regression testing for faster deployments.
- Bulk Transaction Automation: Automated high-volume transaction testing ensured system stability during peak sales periods.
- Automated Daily Audits and Inventory Tracking: Python-based scripts automated transaction audits, stock level comparisons, and periodic inventory count adjustments, reducing errors and improving data accuracy
Download CaseStudy
Check out our Quality Engineering Services Any Others Services
Related Section
