Case Study
A Media Company Achieves 90% Faster Work Order Updates & 60% Time Saving with UiPath Automation Services
Download Case StudyIndustry: Information Technology and Media
Key Technologies/Platform: Oracle EBS, Oracle Service Cloud, UiPath, Corrigo Application, Verisae Application
About the Client
The client is a global leader in delivering in-store solutions, including music, digital signage, on-hold messaging, scent marketing, integrated audio/video systems, and interactive mobile marketing products. Their innovative offerings create engaging customer experiences for businesses across various industries, helping them enhance brand presence and customer satisfaction worldwide.
Business Challenges
The client faced several operational challenges related to work order management:
- Data Inconsistency: Work order updates showed discrepancies and mismatches, leading to inefficiencies
- Delayed Updates: Slow status updates were creating bottlenecks and affecting service delivery
- Lack of Real-time Visibility: The absence of real-time updates led to delayed decision-making
- Inefficient Communication: Communication gaps were leading to errors in work order management
- Scalability Issues: The existing system couldn’t handle the scaling needs of the business
- Resource Drain: Manual work order updates were consuming valuable resources, diverting attention from strategic tasks
Business Requirements
To overcome these challenges, the client required:
- Synchronize open work orders between Corrigo/Verisae and Oracle Service Cloud
- Automate the closure of completed work orders in Corrigo/Verisae
- Implement exception handling and notifications for sync issues or discrepancies
Our Approach and Solutions
To address these challenges, Jade Global implemented a tailored UiPath Automation framework designed to streamline work order management and enhance operational efficiency across the client’s systems.
- Automated work order updates in both Corrigo and Verisae using robust UiPath Automation Services
- Established real-time bi-directional sync between Oracle Service Cloud and Corrigo
- Streamlined the process for automatic work order closure upon completion
- Implemented comprehensive exception handling to ensure data integrity
- Created a scalable automation model to support future growth and system changes
Business Benefits Achieved
The implementation of Jade Global’s automation framework delivered significant operational improvements, resulting in the following measurable business benefits:
- 60% time savings by automating work order creation through email extraction in Oracle Service Cloud
- 90% faster work order updates, ensuring real-time accuracy and reducing manual intervention
- 40% efficiency increase through queue optimization, allowing better management of multiple pending items
- 85% error reduction with enhanced automation, real-time updates, and automatic work order closures
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