Case Study
Oracle Cloud Financial, SCM and Technical Support for Healthcare Company
Download Case StudyIndustry: Healthcare
About the Client
Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics
The Business Benefits
Jade Global has been the only Oracle Cloud partner for Gaurdant Health offering strong, stable, year-on-year service levels improvements and bringing in implementation expertise.
Jade Global has been providing Oracle Cloud Support contract since Jul 2019. This is second time in a row renewed contract till Jun 2023. This engagement brought several benefits to the company:
- Provided 20+ SOPs on various business processes
- Multiple training to business users across the regions for all modules to bring adoption to the system
- Improved user interfacing
- Streamlined financial and SCM business processes through enhancements, and provided automated solution which minimizes manual processes
- Effective Financial Account Management System, enabling scalability & integrity for future business expansions
Business Requirements
- Implement FA and Intercompany Develop Interfaces & support third party integrations
- Stabilize the application
- Manual Regression testing of Quarterly Patch Updates
- Ongoing Incident Management
- Subledger accounting enhancement to help record their accurate revenues per region & product segments
- Work with Oracle support on product bugs
Business Challenges
Application stability, new rollouts, and support
Operational issues, accurate management reporting like reports around revenue, master data management
Users based out of multiple geographies & time zones
The Solution
- Provided support on Oracle Cloud Financials, Procurement, OM, Inventory, Manufacturing, Costing, Quality, PDH and Service Contracts modules
- Implemented FA and Intercompany for US entity
- Developed Interfaces & support third party integrations
- Delivered over 600+ enhancements including large & medium size
- Resolved over 3850+ tickets including service requests & Incidents & stringently followed SOX audit compliances
- Provided subledger accounting enhancement to help record their accurate revenues per region & product segments
- Implemented Oracle Cloud for GL, AP, FA, CM, Intercompany & Procurement modules for their Singapore & Japan entities
- Received customer delight
- Rolled out GL portion for Switzerland entity
- Performed Xifin Integration
Our focus towards process stabilization, end to end process automation, additional module implementation at existing entities, additional entities rollouts and reporting enhancements, ticket volume supported over the period are depicted below
Thank you for your tremendous effort bringing our AMEA live on Oracle (Phase 1 & 2)! This will enable us to start maintaining our financial accounts in a sound system which will serve as the foundation for expansion in the future. It also will greatly help us maintain compliance with the SOX requirements now imposed on us. Thank you and I look forward to seeing Phase 3 in the future.
CFO, Guardant Health
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