Case Study: ServiceNow Integration with GoFormz and DrChrono

Industry: MedTech, Healthcare

About the Client

The client is at the forefront of healthcare innovation, providing cutting-edge solutions designed to improve patient outcomes and streamline healthcare operations. Leveraging advanced technology, the client continuously seeks to enhance its services and operational processes to deliver superior healthcare experiences

Business Challenges and Impact

This Orthopedic Rehab Technology Leader faced several operational challenges that hindered efficiency and accuracy:

Fragmented Data Management: Disjointed systems for managing patient information and scheduling appointments led to inefficiencies and errors.
Manual Processes: Reliance on manual form submissions and data entries increased the risk of mistakes and slowed down operations.
Lack of Integration: The absence of a seamless communication system between existing platforms made data synchronization and real-time updates difficult.

Business Requirements

To address these challenges, the client needed ServiceNow integrations to achieve the following:

Automated Data Synchronisation: A system to ensure real-time updates across ServiceNow, GoFormz, and DrChrono.
Streamlined Workflows: Integration to automate form submissions and appointment management, reducing manual tasks.
Improved Data Management: A unified platform to manage patient information efficiently and accurately.
Enhanced Patient Experience: Tools to improve patient engagement through automated surveys and timely updates.

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Partnering for Transformation: Jade Approach and Solutions

The client collaborated with Jade Global, a ServiceNow Elite Partner, to receive tailored ServiceNow integration solutions that effectively addressed their business challenges and requirements

DrChrono Integration

Automated Appointment Management: Creating and updating appointments in DrChrono automatically reflected in ServiceNow, generating corresponding Work Order Tasks.
Bi-directional Data Sync: Ensuring vital details and appointment schedules were consistently updated across both platforms, minimizing discrepancies.

ServiceNow Configuration

Customized Work Order Tasks: Enhanced to capture comprehensive appointment and form details.
Master Data Table: Created to manage GoFormz templates and submissions, ensuring data accessibility and accuracy

Business Benefits

The ServiceNow integration project delivered several key benefits for the client:

30-50% reduction in manual data entry through automated form submissions and appointment management, decreasing human error.
40% faster appointment scheduling, improving patient access and service delivery.
70% improved data accuracy due to bi-directional data synchronization, reducing discrepancies.
25% increase in patient response rates through automated email notifications and surveys.
20% boost in operational efficiency with streamlined workflows, allowing staff to focus on patient care.
Real-time data access improved decision-making during patient interactions.
Scalability of operations supported the future growth without increasing administrative workload.