Case Study
Why Beckman Coulter, a Life Sciences giant, turned to Jade Global for IT infrastructure support for its complex global network
Download Case StudyIndustry:
Life Sciences- Surgical & Medical Instrument Manufacturing industry
About the Client
Coulter Inc. is an American company that makes biomedical laboratory instruments. Founded by Caltech professor Arnold O. Beckman in 1935 as National Technical Laboratories to commercialize a pH meter that he had invented, the company eventually grew to employ over 12,000 people, with annual revenues are over $500 million (FY 2020). An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, California and has more than 12,000 global associates working diligently to make the world a healthier place.
Products & Services
- SolarWinds Orion (NCM, IPAM) – Monitoring and Backup tool
- Juniper Switches
- Juniper SRX firewalls
- Palo Alto firewall
- Cisco Routers
Business Requirements
Every business is marching towards digitization. To keep up with Beckman Coulter’s rapid growth, it needed new network equipment and the IT Infrastructure to re-design and maintain its ecosystem.
Their specific requirements were:
- Network and Security 24x7 (Global Network Operations) for its IT network which included In-house and co-located site globally.
- Support for Beckman’s Network engineering team, that is responsible for building and maintaining the day-to-day operation of computer networks that companies and organizations rely on. These networks typically include an intranet, extranet, local area network (LAN), and wide area network (WAN).
Business Challenges
Each network was complex and made up of multiple protocols, platforms, applications, and technologies and was becoming extremely difficult to manage internally.
One of the main challenges Beckman was facing was unstable support services for its complex network infrastructure and growing needs of its Global Network operations.
The Solution
Supporting Beckman’s IT, so the leader can continue making a difference uninterrupted:
Global Network operations team is a central team that engineers, develops and supports 24x7 IT infrastructure for Beckman Coulter. As with all large, multiple sites, multi-protocol networking environments, problems and change occur
Jade Global’s Managed Services engagement involved:
A large part of Jade Global’s Managed Services work involved supporting the Global Network operations team. Our experts maintained the day-to-day operation of computer networks that company relied on. Each network is complex and made up of multiple protocols, platforms, applications and technologies and would be extremely difficult to manage internally.
The Business Benefits
Much like any organization working with a complex IT infrastructure, unplanned and unexpected issues due to hardware failure, network connection issues or a system running into trouble, hindered Beckman’s business processes. Jade Global’s managed services 24/7 IT support strategically enabled smoother business operation, helping them focus on their core business.
Jade Global’s service delivery model ensures that Beckman Coulter’s global sites can depend on its managed services support to reduce the costs of deploying their own internal IT resources
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