Case Study: Workday HCM Support for Electrical Contractor

At a Glance

This Workday case study highlights how Jade Global, as a Workday AMS partner, provided HCM Level 3 support to the client, ensuring a seamless blend of precision and top-tier support quality. By focusing on surpassing SLA benchmarks, we helped the client address various HR-related challenges while enhancing Workday functionalities. Our workday support services resulted in optimized processes, tailored security measures, and data-driven analytics, leading to a more efficient and stable system.

About the Client

The client is a leading electrical contracting company known for its commitment to quality and precision in the construction industry. With a workforce of over 10,000 employees globally, the client operates across various sectors, offering innovative solutions in electrical design, construction, and maintenance. Their dedication to customer satisfaction and operational excellence drives their continuous improvement initiatives, ensuring they remain at the forefront of the industry

Business Requirements

To address these challenges, the client chose Jade Global as its Workday AMS partner. Through strategic design sessions, we identified the scope of improvement and built a plan to meet the following business requirements through Workday technical support:

Comprehensive L3 Support: Provide troubleshooting and support for Workday HCM to enhance user experience.
Enhanced Reporting Capabilities: Deliver actionable insights through robust reporting and data analytics.
Customized Security Matrix: Redesign the security framework to ensure appropriate access levels for different roles.
Streamlined HR Processes: Automate workflows, particularly for new hire paperwork and open enrollment activities.

Business Challenges

The electrical company faced several challenges that impacted its HR operations:

High Volume of HR Queries: With over 10,000 employees, managing HR-related queries and incidents was becoming increasingly complex.
Inefficient Workday Functionality: The existing Workday setup needed enhancements to better align with business requirements.
Security Concerns: Ensuring proper access based on roles and responsibilities was critical for maintaining data integrity.
Manual Processes: Many HR processes were still manual, leading to inefficiencies and errors.

Business Benefits

In our partnership with the client, we delivered impactful workday support services that resulted in significant business benefits:

Enhanced system performance with targeted automation and feature improvements led to a more reliable and efficient environment.
Improved security framework ensured tailored access and protection of sensitive organizational data.
Streamlined processes effectively addressed challenges in employee benefits and recruitment.
Facilitated smooth transitions during updates and open enrollment, contributing to overall operational efficiency.

Jade’s Solutions and Services

To meet the client’s business requirements, we implemented a comprehensive solution plan, including:

Flexible Resourcing Plan: Developed a tailored support strategy to ensure effective and responsive assistance.
Data-Driven Analytics: Delivered multiple reports to improve decision-making and drive analytics.
Redesigned Security Matrix: Implemented a customized security matrix, offering constrained or unconstrained access based on individual roles.
External Career Site for MPS: Launched a dedicated career site to enhance the recruitment process.
Mass Event for Beneficiary Change: Successfully coordinated a mass event to facilitate changes for over 1,200 employees at once.