A successful digital transformation hinges on enhanced experience, and Jade Global is here to make it happen for your organization.
As businesses increasingly rely on digital infrastructure, the ability to deliver efficient and seamless IT services has become more critical than ever. ServiceNow IT Service Management (ITSM) is designed to streamline IT operations, automate workflows, and enhance service delivery, allowing organizations to improve efficiency, reduce costs, and deliver superior user experiences.
At Jade Global, a ServiceNow Partner for 10 years, we have helped 100+ organizations unlock the full potential of innovation by harnessing the power of the versatile ServiceNow ITSM platform. Partnering with you, we can help transform how your employees and customers experience digital services.
Jade Global as A ServiceNow Partner
10+
Years of Experience
200+
Projects
150+
Clients
250+
Certifications
4.83
CSAT Rating with Customer
6+
Prebuilt Solutions & Accelerators
Why Choose ServiceNow IT Service Management?
ServiceNow ITSM provides a comprehensive, scalable platform that empowers organizations to deliver superior IT services and improve operational efficiency. By automating processes, enhancing visibility, and streamlining service delivery, ServiceNow IT Service Management enables your IT team to meet the growing demands of a digital-first business landscape while maintaining a high level of user satisfaction and operational performance.
Key Features of ServiceNow ITSM
Efficiently manage incidents and resolve problems using a structured workflow that minimizes disruptions and reduces downtime.
Automatically generate and route incident tickets based on predefined criteria, ensuring that the right team addresses issues promptly.
Manage IT changes with automated workflows that ensure changes are properly assessed, tested, and deployed, reducing risk and minimizing disruption to services.
Empower employees and customers with a self-service portal where they can request services, track incidents, access knowledge articles and , automate service request fulfillment through a pre-built service catalog Configuration Management Database (CMDB)
Maintain a centralized CMDB that tracks all IT assets, configurations, and relationships, providing a complete view of your IT environment.: Leverage CMDB data to analyze the impact of changes or incidents on critical services and infrastructure. Performance Analytics
Gain real-time visibility into the performance of IT services and operations with dynamic dashboards and analytics tools.: Measure key performance indicators (KPIs) like incident response time, service uptime, and customer satisfaction to optimize IT service delivery continuously.
Build a centralized knowledge base with AI-powered search functionality that enables users to find solutions and resolve issues on their own, reducing the volume of support requests.
Enable your IT agents to manage incidents on the go, approve changes, and access the CMDB from anywhere using the mobile-optimized ServiceNow app.
Business Benefits of ServiceNow ITSM
Improved Service Delivery
Deliver faster and more efficient IT services with automated workflows, reducing manual effort and improving user satisfaction.
Enhanced Visibility
Gain a complete, real-time view of IT operations with performance analytics and a centralized CMDB, enabling proactive issue resolution and better decision-making.
Cost Reduction
Optimize resource utilization and reduce operational costs by automating repetitive processes and minimizing service downtime.
Scalability and Flexibility
Easily scale ITSM operations as your business grows with a flexible platform that supports your evolving IT needs.
Insights
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