ServiceNow Upgrade and Support Services

Get your existing ServiceNow instance evaluated with a thorough review of customizations, integrations, and workflows to identify potential impacts from the upgrade. Assess compatibility with new features and determine necessary adjustments for a seamless transition.

Benefit from a customized upgrade strategy that outlines key steps, timelines, and resource requirements and identifies potential risks associated with the upgrade. We develop strategies to mitigate the risks while minimizing disruption to your operations.

Get your existing customizations reviewed for their relevance and compatibility with the new platform version. We examine ServiceNow integrations with your other systems to ensure seamless connectivity, making necessary adjustments to maintain valuable custom features post-upgrade.

Benefit from our rigorous testing protocols, which validate the upgrade functions correctly across all components in your ServiceNoe instance, including customizations and integrations. We execute the upgrade during a planned maintenance window to minimize downtime and follow best practices for a smooth transition.

Our thorough functionality testing after the upgrade ensures that all features, integrations, and customizations work as intended. We also involve key stakeholders in User Acceptance Testing (UAT) to gather feedback and address any issues before full deployment.

Help your ServiceNow users adapt to new features and functionalities seamlessly through our tailored user training sessions. We provide Updated system documentation to reflect changes made during the upgrade, ensuring users have access to accurate and relevant information.

Receive continuous support following the upgrade to address any issues that may arise and receive guidance on new features. Our ServiceNow Team regularly monitors your system performance and user engagement to identify opportunities for further optimization.

Implement feedback mechanisms to gather insights from your users about their experiences with the new features. Based on that, we facilitate ongoing enhancements and plan for future ServiceNow upgrades.