Field Service Management

A distributed workforce, human errors, communication breakdowns, wasted trips and lost paperwork often hamper an organization’s productivity. Whereas, efficient field services speed service delivery, increase customer satisfaction and boost productivity.

ServiceNow Field Service Management solutions ensure that work orders are assigned to the right person, with the right inventory and tools, at the right time. The spreadsheets, emails and homegrown management tools are replaced with a system of engagement that delivers efficient, fast and effective services – with the ServiceNow platform.

ServiceNow Field Service Management helps enterprises efficiently manage tasks that need to be performed on location. The tasks are mapped to the agent’s skills, geographic territory assignments, and available inventory. Field service staff productivity is improved through geo-location tracking, auto-dispatch, auto-routing, and the SLA-based mapping of tasks. Field Service Management works seamlessly with Incident Management by connecting service desk and field service processes, and can also integrate with Asset Management to ensure that the correct parts for a job are available when needed.


Jade Global has successfully implemented ServiceNow Field Service solutions for multiple customers across various technologies including Advanced Scheduler, Depot Repair, Email Center, Field Service, iSupport, Mobile Field Service, Service Contracts, Spares Management, Service Contracts Implementation, Repair Automation, Warranty Tracking, etc. We are a ServiceNow implementation partner and our long track record of successfully implementing ServiceNow products positions us with unique experience and product knowledge to deliver cost-effective and scalable ServiceNow Field Service solutions to organizations.