Whether your platform is Oracle, Microsoft, Salesforce or Servicenow, our enterprise support services manage the daily activities to keep your applications "always on," 24 hours a day, 7 days a week. Our long history of custom and packaged application implementations and upgrades gives us many collective years of experience in the most efficient and effective ways to monitor and manage your application portfolio. In addition to the traditional services you will find with other managed services vendors, we include support and development services to help you with upgrades, testing, both manual and automated, and to create new reports or extensions to support the changing business needs.
The challenge of adapting to evolving technologies coupled with rising cost and limited scalability restrict organizations to spend essential time on product enhancement. IT teams are under constant pressure to deliver efficient output within the deadline; hence, it leaves little scope for newer ideas and innovation. A trusted support provider offers you the necessary time to innovate through improvement in the overall business operations and flexibility. Jade Global offers comprehensive IT Support solutions designed to help CIOs build next generation IT organizations. Through our complete managed services, CIOs are not preoccupied with IT support issues, so they can focus on business enablers through innovative IT solutions. Jade Global Managed Services have helped many of our clients experience up to a 40% reduction in support costs while improving their customer satisfaction ratings by 25% in just one year.
Our clients leverage our expertise in ITIL process framework to create a more efficient business operations. Our support methodology is based on continuous improvement and feedback, incorporating a preventative, corrective and adaptive approach to support operations allowing the IT organizations to become more efficient, leading to better customer support.