Managed Service

Managed Services

The challenge of adapting to evolving technologies coupled with rising cost and limited scalability restrict organizations to spend essential time on product enhancement. IT teams are under constant pressure to deliver efficient output within the deadline; hence, it leaves little scope for newer ideas and innovation.  A trusted support provider offers you the necessary time to innovate through improvement in the overall business operations and flexibility. Jade Global offers comprehensive IT Support solutions designed to help CIOs build next generation IT organizations. Through our complete managed services, CIOs are not preoccupied with IT support issues, so they can focus on business enablers through innovative IT solutions. Jade Global Managed Services have helped many of our clients experience up to a 40% reduction in support costs while improving their customer satisfaction ratings by 25% in just one year. 
Our clients leverage our expertise in ITIL process framework to create a more efficient business operations. Our support methodology is based on continuous improvement and feedback, incorporating a preventative, corrective and adaptive approach to support operations allowing the IT organizations to become more efficient, leading to better customer support.

Monitoring and Helpdesk Services

Numerous organizations have successfully improved their strategic IT operations and have added value through innovation by outsourcing the helpdesk operations. Companies often look for creative and efficient helpdesk support to address the business challenges. So, they partner with Jade Global, a trusted managed services provider, and comprehensively meet their growing business demands. We have helped the IT teams with the essential time to concentrate on their IT projects and enhance the overall productivity and face the complex technological infrastructure. We will give you a free environment assessment without any obligation quote.

Our helpdesk experts offer you relentless frontline support and efficient triaging from the first call along with faster cycle time for change implementation. With Single Point of Contact (SPOC) to oversee activities, we will provide you the actionable analytical insights to improve your operations. We assist you with the proprietary operation improvement accelerators and constantly maintain your run books and documents. Our expert footprints consist of Oracle Enterprise Applications Support, Cloud ERP Support, SFDC Support Services, DBA Support, ServiceNow Support, Custom Application Support, BI/EPM Support, Content Management Support, Automated testing framework

Our Shared Services team leverages our L1 support model to offer you the following benefits:-

  • Over 60% First Call Resolution
  • 24x7 proactive supervision
  • Fixed quarterly pricing
  • Free ticketing tool

Related Resources

  • Case Study
    Leading Magazine Publisher Saves 30% on Cloud ERP Implementation Costs and Streamlines Financial Transactions Using Jade Global’s Cloud Toolkit
  • Datasheet

    Download Datasheet