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Process Automation Framework and Intelligent Automation Trends

Let’s talk Automation: Future of Intelligent Automation

Let us talk about something that we all love, automation and especially Intelligent Automation and while we are at it, we will also discuss the Intelligent Automation Framework. Edging away from the seemingly hyped growth of prediction analysis and self-autonomous systems, Robotic Process Automation (RPA) has been catching up to market rapidly in the last few years for the automation of business processes and operations of repetitive.

RPA adoption helps companies lower operational costs and improve overall customer satisfaction, increase transparency and visibility for service functions, and decrease manual efforts (report).

RPA (Robotic Process Automation) and Intelligent Automation Framework can be used in any industry. Therefore, it is like connecting the dots. RPA connects bots to process and data. RPA's role is to handle the tactical, rule-based productivity work that dominates your processes. It automates the handling of routine tasks among all participants in a business transaction workflow. Many vendors offer software for RPA but choose a solution that plays well with others because it allows you to create a digital workforce – in many areas such as finance, sales and customer service – who could help accelerate tasks and increase productivity. It caters to the ever-increasing volume and complexity in business transactions.

RPA clubbed with technologies such as Artificial Intelligence, Machine Learning, and Natural Language Processing, helps organizations gain efficiency, generate the highest value, and drive end-to-end digital transformation.

RPA Enterprise ROI:

Top performers earn nearly 4X on their RPA investments, while other enterprises earn nearly double. (Everest Group)

But challenges? Why do some keep struggling while others double and quadruple?

Enterprises implementing automation are faced with the creation of increasingly more complex and involved processes, what with thousands of input data managed each week and rapid growth in data complexity. Building a feasible and efficient Digital Workforce requires a handling approach capable of solving these challenges. As a result, many organizations struggle to gauge the real ROI through the RPA program even over 6 months to 1.5 years.

Enterprises are gradually changing their traditional automation usage to next generation applications, where the workforce is not routine, but performs high-value tasks that require human intellect and may need flexibility in the workflow. The core competency of a progressive technology service provider is to scale up on RPA product suite itself, be it in its request handling, forms processing or any other text parsing/ data transformation-based process automation (framework). This requires creative manpower support to face the organization specific technological challenges.

Jade Intelligent Automation Hybrid Framework is the foundation of each Enterprise Automation implementation, generated merging Artificial Intelligence and Robotic Process Automation (RPA) Platforms as a technology-agnostic framework.

Jade Global’s Innovative Approach:

IA Hybrid Framework helps Automate complicated processes that were previously considered too ineffective to be automated. Today this is a possibility with self-learning cognitive bots (using Jade’s Template Engine & Kanverse) that could apply AI and ML along with NLP. The key features of the Jade IA framework are:

• Using Jade’s Template Engine, we can avoid usage of cognitive capabilities for digital documents. This will improve the extraction accuracy and define templates without changing any code. Furthermore, it can be scaled to an unlimited number of templates. No additional infrastructure is needed, and it will be added as a library component for a multitude of processes.

• Based on the business requirements any AI engine like UiPath Document understanding, Automation Anywhere IQ BOT, Kanverse (Jade’s IDP & Conversational Chatbot), and others can be induced into the framework easily.

• When automation includes decisions that a human should make then using Jade’s MS Console makes the process for collaboration of robot to human easy and efficient. It also consists of features such as validation of data and resolving fallouts, retry mechanism, and maintenance of logs.

Framework Capabilities:

1. Jade CoE/Advisory Services/Implementation services provide a better and logical approach to Process Discovery, Automation Roadmap, and Commercial Viability/ROI
2. Jade provides skilled automation experts, product partnership, functional consultants, and technology selection
3. Data handling from different input channels like Email, FTP, Database, social media, and others
4. Classification and Template based extraction powered by Jade Engine (Jade’s Template Engine)
5. The architectural governance follows Best Practices, Framework Definition, and Third-Party tool integrations
6. The framework consists of Re-usable Asset Library with a Process repository, Accelerators, and re-usable components
7. MS Console (Jade’s centralized Error handling and Retry Framework) works as a human – BOT collaboration and provides comprehensive logging, reporting, and retry mechanism

Value Add-ons:

The major benefits that organizations can reap from leveraging IA Framework are:

1. With this framework Jade Global can implement processes 30% faster
2. The framework is flexible for any external integration of applications and servers with a large set of reusable asset libraries.
3. The framework improves accuracy and saves cost for digital documents instead of cognitive capabilities by using the template engine
4. As a technology-agnostic framework, it can adapt to any RPA tools

Debunking the Myth:

Myth: RPA will replace humans!
Few topics in the recent past have sparked as much debate as ‘robots are taking over the world’. We are here to bust it. RPA allows companies to automate processes without the need for extensive coding, engineers, and programmers. RPA will not replace humans in an organizational environment and is designed to work hand in hand with humans to achieve better results.

Key advantages of RPA are the reduction in errors, a scaled back administration, assisted with automated quality assurance tests and faster information aggregation. Automated and electronic services are not designed to substitute for man or machine; rather, they can be used to augment the human skills that improve service delivery. With the right mix of technology and the right people, business leaders can meet rising customer expectations while lowering costs and boosting productivity.

RPA shines in complex situations, when, for example, there are many gaps in information that bots need to fill in. The Digital Workforce is needed to identify where these manual processes can be automated with RPA. The combination of RPA and Cognitive Automation technologies like AI and Machine Learning opens up a world of opportunities and helps businesses achieve their full digital potential.

Conclusion

RPA has evolved from a technology that only focuses on efficiency improvement to one that is capable of true digital transformation. However, for more than just cost savings, you need a suite of RPA products that works with your business functions and can be integrated into existing workflows and processes and the expertise to bring the best out of automation and your digital workforce. Here is where Jade Global can help!