Knowledge 18 In Review: Highlights from the Largest ServiceNow Conference of the Year

Knowledge by ServiceNow is the largest conference of IT professionals using Cloud services for Enterprise IT service automation. This year, the conference was held at the Venetian Hotel in Las Vegas from May 7-10^th, 2018. Jade Global’s ServiceNow subject matter experts spent the week at Booth 1226 meeting a variety of business and finance leaders from diverse industries including oil & gas, utilities, manufacturing, the public sector, food and beverage, and medical services. 2018 marked the fifth year that Jade Global sponsored the event, and with each year we have continued to increase our digital cloud technologies footprint.

The ServiceNow practice at Jade Global is headed by Vikas Kapoor, Sr. Consulting Manager, and Rajesh Mudili, AVP Client Services. Overseeing the business unit is Sudipta Bhattacharjee, Executive VP and Deepak Dhama, VP, Technology Services. Vikas, Rajesh, Deepak, and members of our sales and marketing team spent the week engaging with booth attendees and discussing Jade’s ITSM ServiceNow partnership. We had conversations with both current and potential ServiceNow users about standardizing processes and measuring effectiveness, along with the customer experience for ServiceNow implementations, consulting, managed services, and integration. Jade Global is a closely aligned ServiceNow Silver Services Partner of choice for customers nationwide including Volkswagen, Chevron FCB, Federal Home Loan Bank, Teach For America, Form Factor, and West Liberty Foods among others.

The following photo and booth highlights were captured throughout our time in Vegas at Knowledge18.

To see more photos and activity from Jade Global during the Knowledge18 Conference, you can search the Twitter hashtag #JadeatKnow18 or visit our Twitter @JadeGlobal and click “Moments” then “Knowledge 18.” On our profile page. The official event hashtag for Knowledge18 was #Know18 and @Know365.

Wrapping up Day 1 at @Know365! Today we had conversations surrounding Project Portfolio Management, #ServiceManagement, and integrations w/ the #servicenow platform! Booth 1226 #JadeatKnow18 #KNOW18 https://t.co/gVVvcedBFY pic.twitter.com/CZuXaKgdYA

— Jade Global (@JadeGlobal) May 9, 2018

Day 2 at @Know365! We are meeting a variety of professionals in #medical #services #utilities #foodandbeverage industries already using or looking to implement @servicenow! Great discussions #know18 #Jadeatknow18 #ServiceNow #ITSM pic.twitter.com/IWqIA1T85K — Jade Global (@JadeGlobal) May 9, 2018

Happy to be here in Vegas as exhibitors (Booth 1226) during Knowledge18! We are Silver #ServiceNow partners with market leading, Rapid Implementation Service Packages of ServiceNow #ITSM & Business Management Solutions https://t.co/JFBVmenxoX #JadeatKnow18 #Know18 #JadeConnect pic.twitter.com/vDowQWjP4g

— Jade Global (@JadeGlobal) May 8, 2018

Wrapping up Day 1 at @Know365! Today we had conversations surrounding Project Portfolio Management, #ServiceManagement, and integrations w/ the #servicenow platform! Booth 1226 #JadeatKnow18 #KNOW18 https://t.co/gVVvcedBFY pic.twitter.com/CZuXaKgdYA — Jade Global (@JadeGlobal) May 9, 2018

Jade’s Knowledge18 booth would not have been complete without an array of Las Vegas-themed games and prizes. Conference attendees played our Plinko game, where everyone walked away with a prize. Our prizes included fidget spinners, cell phone pop sockets, and fun dice-shaped jelly bean candy. To enter our grand prize raffle, an Apple Watch Series 3, attendees Tweeted their answer to the question, “What is your Reason for attending Knowledge18?” We received a large number of creative responses to our Raffle question. Here were some of our favorite entries:

Whether you are already using the ServiceNow platform, exploring your options, or looking to bring your existing transformation projects to the Digital Era, Jade provides advice and direction on any of the following ServiceNow solution areas:

• Application Development & Integrations
• Customer Service Management
• Project Portfolio Management
• Security Operations
• Extending your ServiceNow Platform
  • Performance Analytics
  • Service portal

• Governance, Risk and Compliance
• ServiceNow Configuration Management Database (CMDB)
• IT Business Management
• IT Operations Management
• L1/L2/L3 Help Desk

Customer Service Management

Jade ServiceNow CSM experts can help connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

Security Operations

Jade is helping our clients connect their IT and Security teams to Identify, Prioritize, and Respond to threats faster. Our security incident response solution is built on intelligent workflows, automation and integration with an email security system.

Governance, Risk and Compliance

We help our clients build a scalable GRC program for their business, leveraging ServiceNow GRC to monitor, prioritize, and automate response to risks. One single platform is used for Policy and Compliance Management, Risk Management, and Audit Management

Project Portfolio Management

Gain visibility into all your demand, resources and project portfolios with Jade Global Project Portfolio Management. Our tool helps you align your efforts with your corporate strategy, work faster, and enhance resource allocation to form ideas into real, actionable results.

Performance Analytics

Drive Performance using ServiceNow performance Analytics. We help you measure business activities and processes that are controllable as well as develop metrics to measure performance. Focusing on the top KPI’s for Incident, Change and Request Management can transform your Service delivery and IT Service Management

Application Integration

JadeConnect is Jade Global’s integration solution, powered by the ServiceNow platform, that supports two-way, real-time integration between ServiceNow and other enterprise on premise and cloud applications like Salesforce, Jira, SAP, NetSuite, Symantec etc. Our clients are using the JadeConnect to integrate their ServiceNow system with other enterprise systems

Application Development

Drop down text: We help our clients significantly reduce time to market and delivery by rapidly building apps for business processes across the enterprise - IT, Security, HR, Customer service, Finance, Purchasing and others

The ServiceNow Knowledge19 Conference dates and location have already been announced. The event will take place from May 6-9, 2019. It will be back at the Venetian, Las Vegas with an expected 22,000 attendees.

To learn more about Jade Global’s ServiceNow practice or get in touch with someone from our sales team, please email info@jadeglobal.com or visit www.jadeglobal.com. Our ITSM Subject Matter experts are here to set up a meeting, demo, and answer your questions.